Return & Refund Policy

Effective date: August 24, 2026

Last updated: August 24, 2026

This Return & Refund Policy applies to eligible merchandise purchased directly from MTech Distributors LLC ("MTech," "we," "us," or "our") through our website or another MTech-authorized sales channel. Merchant-processing, ATM-processing, software, subscription, installation, and other services may be governed by separate agreements. If a product page, quotation, order form, warranty, or written agreement contains return terms that expressly differ from this Policy, those specific terms control for that purchase.

Except for merchandise identified as non-returnable below, a return may be requested if:

• The request is submitted within 30 calendar days after the original purchase date.

• The merchandise is unused, unaltered, and in its original condition.

• The merchandise includes its original packaging, components, accessories, manuals, and other supplied materials.

• Valid proof of purchase from MTech, such as a receipt or order number, is provided.

• MTech issues a Return Merchandise Authorization ("RMA") before the merchandise is sent to us.

Merchandise that does not satisfy these requirements may be refused or returned to the customer at the customer's expense. Sale-priced merchandise is subject to the same requirements unless it was expressly identified as final sale or "as is" before purchase.

• Before sending merchandise, email support@mtechdistributors.com and provide your name and contact information, order number and purchase date, product name and model, serial number where applicable, reason for the return, and photographs or other information reasonably requested for damaged, defective, or incorrect merchandise.

  If authorized, MTech will provide an RMA number and return instructions. Authorization to send merchandise does not guarantee a refund or exchange; eligibility is determined after receipt and inspection.

  Clearly display the RMA number on the outside of the package and send authorized returns to:

  MTech Distributors LLC

  Returns Department — include the assigned RMA number

  9920 4th Ave, Suite 310

  Brooklyn, NY 11209

  Returns sent without authorization or to a different address may be delayed or refused.

• ATM machines and point-of-sale systems are not returnable based solely on preference, changed business needs, or buyer's remorse. Merchandise that has been used, installed, altered, damaged after delivery, or returned incomplete is not eligible for a standard return. Merchandise expressly identified as final sale or "as is" before purchase is non-returnable except where applicable law requires otherwise.

  These restrictions do not eliminate rights that may apply to merchandise that is defective, damaged in transit, shipped incorrectly by MTech, or covered by an applicable written warranty.

  Approved returns of non-defective merchandise are subject to a 25% restocking fee, calculated from the purchase price and deducted from the refund. The fee does not apply when MTech verifies that merchandise was dead on arrival, defective upon delivery, or shipped in error, or where applicable law prohibits the fee.

For an approved return of non-defective merchandise, the customer is responsible for return shipping, insurance, and risk of loss until MTech receives the merchandise. Use a trackable and insured shipping method. Original shipping and handling charges are non-refundable unless the return results from a verified MTech shipping error, merchandise damaged or defective upon delivery, or applicable law requires otherwise.

All returns are inspected. If approved, the refund will be issued to the original payment method, less any applicable restocking fee and non-refundable shipping or handling charges. MTech will initiate an approved refund promptly after inspection, but posting time may vary by bank, card issuer, or payment provider.

Contact support@mtechdistributors.com promptly if merchandise arrives damaged, is dead on arrival, appears defective, or does not match the order. After verification, MTech may repair or replace the merchandise, provide an exchange, or issue a refund, subject to any applicable warranty or non-waivable legal right. Approved returns in this category are not subject to the 25% restocking fee or authorized standard return shipping charges.

Exchanges require prior authorization and are subject to product availability. Damage caused by misuse, improper installation, unauthorized modification, accident, neglect, or ordinary wear is not treated as a defect under this Policy.

A cancellation request is not effective unless MTech confirms it in writing. Orders that have entered processing, been configured, or shipped may no longer be cancelable and may instead be governed by the return terms above. If MTech cannot ship an online or telephone order within the time stated at purchase or the period required by law, MTech will provide any notice, delay option, cancellation right, and refund required by applicable law.

Nothing in this Policy limits any warranty or consumer right that cannot lawfully be waived. Customers may request a written copy of this Policy. The version in effect on the purchase date generally governs that purchase; revisions apply prospectively unless otherwise required by law.

Questions and return requests:

MTech Distributors LLC

9920 4th Ave, Suite 310

Brooklyn, NY 11209

Email: support@mtechdistributors.com

Phone: (888) 411-7583